Privacy Policy

This Privacy Policy explains how TAIAN Tea collects, uses, and shares your personal information when you visit our website or make a purchase.

Personal Information We Collect

We collect two main types of information when you use our Site:

• Device Information – details about the device and browser you use to access the Site, such as IP address, browser type, time zone, and basic usage data (pages viewed, clicks, referring/exit pages).
• Order Information – information you provide when placing an order, such as your name, billing address, shipping address, email address, phone number, and payment details (processed securely by our payment providers).

When we refer to “Personal Information” in this policy, we mean both Device Information and Order Information.

How We Collect Device Information

We collect Device Information using common technologies, including:

• Cookies – small data files placed on your device. You can disable cookies through your browser settings, but some parts of the Site may not function properly.
• Log files – records of actions on the Site that may include your IP address, browser type, Internet service provider, referring/exit pages, and timestamps.
• Web beacons, tags, and pixels – electronic files that help us understand how you browse and interact with the Site.

How We Use Your Personal Information

We use the information we collect to:

• Process and fulfill your orders, including payment processing, shipping, and order confirmations.
• Communicate with you about your orders, account, or customer service requests.
• Screen orders for potential risk or fraud.
• Improve and optimize our Site, for example by analyzing how customers browse and interact with our pages.
• Send marketing communications about our teas and services when this is in line with the preferences you’ve shared with us (you can opt out at any time).

Sharing Your Personal Information

We share your Personal Information only with trusted third parties that help us operate our business and provide our services, for example:

• Payment processors that handle your card or PayPal payments securely.
• Fulfillment and shipping partners that deliver your orders.
• Analytics providers (such as Google Analytics) that help us understand how our Site is used.

These partners are only given the information they need to perform their services and are expected to protect your information.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to lawful requests for information, or to protect our rights.

Behavioural Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can control interest‑based advertising through your browser settings and the tools provided by major ad platforms.

Do Not Track

Some browsers send “Do Not Track” signals. At this time, we do not alter our data collection and use practices when we detect such a signal.

Your Rights

Depending on where you live, you may have the right to access, correct, update, or delete the personal information we hold about you. You may also have the right to object to or restrict certain processing, or request a copy of your data.

To exercise these rights, please contact us using the details in the Contact Us section below.

Data Retention

When you place an order through the Site, we keep your Order Information for as long as necessary to fulfill the purposes outlined in this policy, unless you ask us to delete it or we are required by law to retain it longer.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. When we make changes, we will update the “last updated” date at the top of this page.

Minors

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.